Terms & Conditions
All our products are warranted to be free from manufacture defects for a period of 12 months from the purchase date. In order to return a faulty item you must contact us within 5 days of receiving the item. Please email us prior to dispatch and we will issue you with a delivery address for the product to be sent to. The returned item must be in its original packaging with all original documents. Replacements will be given for items as long as they have been used in accordance with usage guidelines. Customers are responsible for the cost of return postage. If you contact us after 5 days we will assume that the item was working and subsequently developed a fault. Items which develop a fault after 5 days are subject to return conditions under the warranty. If a customer returns an item to us claiming that it is faulty but it is found to be working correctly, we will not provide a replacement or refund. Due to the time taken to process returns we will charge a restocking fee of 10 GBP and the postage charge to resend the item will be requested again. Replacements will be of a similar or better specification than the original item and replacements may vary depending on stock availability. We will not accept items which have been misused or used for a purpose other than that for which the item was designed for. We do not provide refunds for customers who deal with us in a threatening or abusive manner. After the return period has expired, please contact our warranty department to resolve any problems with your equipment. Returned items should be well packaged to avoid damage in the post and we recommend the use of a traceable service so that you can confirm when we receive the item. We are not responsible for items returned in poor condition or items lost in the post. In these circumstances, we would not refund the postage costs if a refund is requested for an item not received.